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Refund policy

At iptvwith4k, we do offer refunds on digital products and services, but only under specific conditions. We strongly recommend trying our free trial option before purchasing any subscription.

Refund Conditions

We only offer full refunds under the following conditions:

  • The purchase was made within the last 24 hours.

  • You have contacted us with a valid issue, and it falls under our responsibility.

For requests made after 24 hours, refunds will be partial, calculated based on the used portion of your subscription only if:

  • The issue was caused by our system or service,

  • And we failed to resolve it within 72 hours of your support request.

All refund requests are reviewed by our support team, and users will be contacted regarding each case.

Refunds Will Not Be Issued If:

  • The customer did not like the channel lineup.

  • The customer switched to another IPTV provider.

  • The customer refused to apply the troubleshooting solutions provided.

Refund Processing Time

  • If you paid via credit/debit card, refunds typically appear within 5 to 7 business days.

  • In some cases, the refund may take up to 30 days, depending on your bank or payment processor.

  • iptvwith4k is not responsible for processing time delays caused by payment gateways.

Once we approve a refund, we process it immediately. After that, the payment gateway handles the rest.

About Freezing, Buffering, or Channel Downtime

Although we strive to provide high-quality and stable service, temporary disruptions may happen due to:

  • Customer’s unstable internet connection

  • Issues with the device or app configuration

  • Problems with the user’s ISP

  • Channel outage from the source provider

  • Scheduled server updates or restarts

These interruptions are generally short-term. Our technical team works continuously to minimize and resolve them promptly.

72-Hour Downtime Policy

If your IPTV subscription becomes completely unwatchable for more than 72 consecutive hours due to server issues or problems from our side:

  • You are eligible for a full refund, OR

  • We can extend your subscription to compensate for the lost time, with additional bonus time added.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at: 📧 support@iptvwith4k.shop

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